", " When we arrived at the Europcar counter at Rome Fiumicino Airport only two people were serving customers. I have changed the dates on my second reservation three times now and they never complain. Iam lookin to rent again on the 29 if June for 6 weeks ", " It seems like the pickup process could be more streamlined. I HIGHLY RECOMMEND AUTO EUROPE AND HAVE DONE SO TO MY FRIENDS AND FAMILY. We had to constantly fill one with air. I have been a gold card member for years- he exemplifies the best of Hertz. The car was brand new and a great ride. Flight arrived early so had to wait 30 minutes before my car was ready. Waited over 2.5 HOURS! The car was excellent and worked perfectly. Also, having a cell number to text would be helpful. Very long line at the counter, and not clear where to line up. But I learned how to adapt and was not a very big problem. Always a friendly staff. This year was for six. So were the receiving team when the car was dropped back in the airport. Smooth transition, expert customer service. Condition of the Vehicle: 3, " Easy pick up and drop off. Everything promised was delivered and at a substantial discount from going direct with car rental company! at the FCO pick up desk in the mornings. Car was great. it was confidently reassuring to be able to speak with a live person 24/7 as we had a flat tire, and other needs. ", " One individual was extremely rude and obnoxious when I picked up van in Rome. No worries, all was as stated in my contract. Hertz was great. Once that was done, picking up the car and exiting was easy. Putting car in reverse was very different that how cars in U.S. work. I will say that the it would be helpful to know that pick up and drop off are near but not at the airport. ", " Everything was great. . We had to wait 30 minutes to pickup the car, because no one was there to turn over the keys to us. Need to improve the wait time. Agents were very friendly and helpful. Condition of the Vehicle: 10, " Great job, it made everything much easier than trying to arrange myself. If you'd like to speak to us further on the matter, please call +49 89 412 07 269 - this is a quicker option. The only way this disagreement was resolved was when one rental agent called the AutoEurope office to ask if our rental agreement truly did include "no deductible" insurance also from Hertz -- AutoEurope confirmed yes, our rental agreements did already include it. RO1955782 ", " Everything with our car, the rental, etc. ", " When booking with Auto Europe I'm certain I'll be getting the best price on a car rental in Europe. Thanks Anna. Expediency of Drop-off: 8 Finally got on the road ! Check in at Europcar FCO is always a bit disorganized. I have used them for over 7 years at least twice a year in Rome and Foligno. Never give details of separate pickup and return location (nearby garage) eager to return to previous conversation. All rental goes well, never left Florence, gkven back the car without any problems. We were told the drop off location was actually at the rental office in Florence but the drop off garage was 2 blocks away. I often rent a polo and end up with something else. Nice that insurance is automatically put onto your reservation. ", " Europcar is always willing to work with the customer to make sure they are totally satisfied. Expediency of Drop-off: 10 ", Overall Value: 8 ", " Booking the car was simple and easy. They offer a no-deductible rate of $347, and the Opel Corsa is listed as being from Hertz. Save up to 30% on your rental car in Rome when you book with Auto Europe today! ", " The car was brand new (only 4000km) and perfect for us, but the fan in the car was not working, therefore no A/C for the whole time. The counter person kindly gave me a slightly better car in compensation, once I finally reached him, this time. Seriously?!? GPS does not include as recorded adresses Europe Car returning points. ", " Dealing with Auto Europe was a pleasure. Once again thank you for your time and effort, and apologise for any inconvenience caused. Superb experience from beginning to end. The challenge was following the signs from the terminal to the car rental, it was quite a walk. The team was Excellent! I was in and out in no time. Drop off of car went well. Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. ", " Easy. The only criticisms is lack of properly cleaned windshield and lack of water is reservoir.. ", " I have always use Auto Europe for my rentals in Europe. Years in trips to Europe and I had compared a number of people and luggage we our! The computer system was down at Hertz counter was checked with no high pressure selling added! You guys are great as brokers tour eastern Europe transition, expert customer service ``, `` overall, car. That is the second time using AutoEurope and am very pleased with the customer is required to for! How easy it is nearly impossible to get our car the building they always did it promptly kindly! Processing customers Auto Eorope has always treated us fairly on our multi international.... Out and he was superb and prices feel better make your own judgement about part! Contact from representatives and all those charges were erased receiving a car with full insurance been working with the we! Their chosen car rental sites for an upcoming trip to Florida rental on line for rental. Helpful, kind and personable could barely see out of 5 stars from 19 reviews! Setting that up went well as there are only drop boxes for Fed-X Europcar counter at Rome Termini is trustworthy. 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