Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Auto Europe Italia Reviews 8,350 • Excellent . The pros of car hire insurance are that it makes it cheaper to claim if your rental car gets damaged, and the monthly premiums are usually low. You will be contacted by email to verify your review. I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. Auto Europe In the end I rented through another company but they secretly charged my card. They will loose out on any of my future bookings. Do you agree with Auto Europe Australia’s star rating? No car, no answer on the phone number provided and no support from email contact after the event, avoid at all costs! Fire Liability - Car rental damage coverage in case of mechanical fires. Easy to recommend them - very efficient! Paid and quoted one price with Full Insurance and then on collection of vehicle was informed that I had to pay a further amount of money for another insurance to cover everything. Help future customers by talking about customer service, price, delivery, returns & refunds. Won't be booking with Auto Europe again - highway robbery. | Read 81-100 Reviews out of 1,271 Big mistake!! This is called Excess Reimbursement Insurance (ERI) and can be purchased online, in advance of your trip. Don't get stitched up like I did!! However, when I submitted a claim for a couple of scrapes I was told there was no cover as 1) was whilst parked and 2) was whilst reversing and my fault. How is that right? This is not to mention the stress that affected her for the whole of the holiday as she needed to drive instead of myself.Auto Europe have refused all my entreaties for the return of any of my money citing their entitlement not to honour the contract in the circumstances.It is reported that there are 20 million UK license holders whose license is out of date Their only offence is under section 99.5 of the RTA(1988).I consider the action of Auto Europe to be completely unfair, unreasonable and unjust. Very in touch with the customer's financial standing during a global pandemic...Sent about 5 emails to the customer relations department before I got a reply. We invite you to take as much time as you like to read through the verified Auto Europe reviews available on our site. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. Took £533 from me for a booking and gave poor advice regarding pick up. I booked with Auto Europe. Although it was mentioned in the sam epage with the car I booked. I’m hoping this publicity at the least would serve notice to others about this risk. Will definitely use Auto Europe … Auto Europe offers the Refundable Excess with Super Cover package to its customers. This reflects badly on them. If you read the T&C's they say it covered for the full amount. 343 helpful votes. A shambles of a company! Auto Europe have been a leading car hire company, providing car hire right around the world for over 50 years. Management was quirky, and co workers did not last long. The most enjoyable part of the job was making the sale. All links for complaint given to me are dead ends! I know it says in the Contract that there is no refund for early returns, but common, this is a unprecedented situation and absolutely not acceptable. Avis would not even add my wife as an additional driver. you dont rent from them. I booked a car through Autoeurope for Avis a BMW 218 paid more for the BMW than other cars form Auto Europe/Avis web site and also paid the Collision Waiver Damage (CWD) insurance when booking. As it was 4:30am, I attributed the failure to website maintenance. “ Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb. The main downside is that car hire excess insurance could end up costing you more than you save. Auto Europe have refused any refund. Having mistakenly booked the hire a day too late, I asked AUTO EUROPE UK if it was possible to change this. Really poor out of hours help. See our car hire excess insurance reviews above. All UK car insurance policies provide minimum third-party cover to drive in other EU countries. I was then asked if i would like to book another car for the day before.Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. Your browser does not support embedded videos. The voucher was with Hertz and was the same price as Hertz direct but with excess insurance included so I was with pleased with the deal. Beware! Auto europe always helpful and great customer service unlike other rental companies. Book direct with hire companies and you have more rights. Beware! I was really dissappointed with the customer service. I have used Auto Europe many times and their service has always been top class. Never got the car, never got a refund. Do not book with them if you want to risk the chance of being stranded at an airport late at night. We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. And, if the hire car gets damaged, you might need to do two claims. Easy to order, fair prices and cancellations are as described. No refund was given, no possibility to amend the booking to a future date and no credit or discount offered on a future booking. When I asked to be out through to customer services they told me no. Visit this website autoe urope.it. The line kept getting cut off after being on hold for ages. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. By signing up to Auto Europe you wave a lot of rights like the right to cancel and not be charged. But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. This insurance is with Auto Europe and not with Avis. I will repost on this forum with an outcome.It is about time these online companies stopped their idiosyncratic practices. Please call our customer service in Portugal - (+351) 308 805 968 between 9:00am and 1:00pm every working day - to check any solution and/or further understanding of the issue. This made the total just under £600 for 11 days for an Automatic Renault Megan. Auto Europe is avoiding paying insurance excess by giving ridiculous arguments. Thieves. I learned how to use the airline seating resevation system called sabre. We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. I've been home 4 weeks and seen no refund of deposits. Really poor customer service. The Ryanair of car rental - in the worst way. 39 Commercial St., Portland United States. A walk through the Old Town is a step back in time with many of the most important landmarks set around the 13th-century Sé Cathedral. Read 1 more review about Auto Europe UK Total rip off. No car, stranded at airport. Voice your opinion today and hear what 8350 customers have already said. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm.I was unable to contact Auto-europe. Told me to read the small print! I will never use AUTO EUROPE UK again. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. Auto Europe made unavoidable cancellation very easy! Would avoid at all costs. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. Do you agree with Auto Europe Italia's TrustScore? Would you like to add a photos or videos? 4.4. autoe urope.it. !That is no reply at all!! auto europe are a respected broker. Pardon ?! Auto Europe Car Hire. We need your email address to verify that your review is genuine. Save. Auto Europe and Europcar has been a very positive experience for us! Auto Europe also typically includes unlimited mileage and value added tax (VAT) as part of our basic car rental packages. It is their responsibility to ensure what they sell me is correct. Do you agree with Auto Europe US’s star rating? published 9 months ago We booked a car from Auto Europe in Australia with car pick up in Sion/Switzerland and drop off at Geneva Airport at 6:30 in the morning. 10 times, they refused to out me through to a complaints handler or anyone in customer service. © 2021 Trustpilot A/S. 12 days later, when returning the vehicle, I was faced with a daily insurance rate that I had never agreed to. Beware! It was met with a brick wall and no attempt to help and hid behind the T&C's. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank.I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund.The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00.